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FAQ's

Who are Joseph & Ann?

Joseph & Ann are husband and wife team consisting of Ben & Sherie. Joseph & Ann are our middle names. We decided on Joseph & Ann as Ben & Sherie sounded too much like a popular American icecream brand you may be familiar with.

Are your macarons gluten free?

We bake an array of goods including macarons and due to this our macarons may contain gluten.

Are your macarons dairy free?

Our macarons contain cream and butter and therefore are not dairy free.

Where do you deliver to?

Currently residents who reside within the Australia Post Express post next day freight network can access our macarons. We are always looking to expand into other areas so please check back as we add new areas all the time.

When will my order be shipped?

Our macarons are made to order so we endeavour to have all orders shipped within 3 - 5 days of order placement. Orders are shipped Monday to Thursday only. If there are any excessive delays we will notify you.

Do your macarons need to be refrigerated?

We will pack your macarons with an ice pack which will keep the macarons in excellent condition during transport. Once you receive them we recommend you put them in the fridge until you are ready to enjoy them.

How long do your macarons keep for?

We recommend that you consume your macarons within 4 days of receiving them, they can also be frozen for up to 4 weeks. To defrost just place in refrigerator for a couple of hours.