Shipping Terms

Shipping policy & FAQ

welcome to baked delivery

Shipping policy and FAQ

Hi there! Here you'll find all the details about our local delivery service and a handy FAQ. It's important you familiarise yourself with our terms prior to engaging our delivery services.

  • Where do you deliver to?

    Currently we deliver to selected Ipswich LGA suburbs. At checkout you will be notified if you reside outside our delivery area.

  • What are your delivery timeframes?

    Deliveries regularly take place between Thursday & Friday excluding public holidays.



    Cutoff for next day delivery is 12pm the day prior.



    Delays may occasionally occur, due to heavy traffic or road work, however we will do our best to deliver close to the time-frame specified.

  • Can you request specific delivery times?

    We are unable to specify an exact time for delivery, as all delivery drivers must follow a specific route to deliver all orders on time.



    Please Note: We are unable to prioritise any delivery addresses, under any circumstances.

  • What is the cost of delivery?

    We charge a $10 flat rate to any suburb in our delivery area.

  • What if nobody is home to accept the delivery?

    If someone is not there to accept the product, it will be left at the front door (if it is safe to do so) and you will be notified via email tracking.



    You will receive a tracking link that will provide you with contact to your delivery driver, in here you will be able to direct your driver to leave your product wherever you would like on your premises or with a neighbour.



  • Can we deliver to hotels, businesses or schools?

    We do offer delivery to all of the above. However, we do not recommend sending orders to locations that are unavailable to accept the delivery up to 5:30pm.



    We cannot, under any circumstances, accommodate deliveries to a specific time.

  • Can I track my order?

    Absolutely! You will receive tracking on the day of delivery as soon as your delivery driver picks up your order and begins their dispatch route.

  • Can I leave any delivery instructions?

    Yes. You can add any delivery notes to the driver via tracking link, which you will receive on the day of your scheduled delivery.



  • How long can I consume my treats from delivery?

    Whilst our products are best consumed on the day of delivery, our products are safe to be consumed up to 4 days from delivery.

  • Do your products contain nuts?

    Some of our products do contain nuts. We do use a wide variety of nuts in many of our products. If you have allergen concerns our recommendation is not to order our products.

  • Are your products gluten free?

    We use products containing gluten in our kitchen and whilst we try to limit cross contamination the possibility of trace gluten is possible in all products even those, we do not add gluten too. If you have allergen concerns our recommendation is to contact us before placing your order for advice.

  • How do I place an order?

    All orders and payments are processed via our website.

  • Can I cancel/refund my order?

    Orders can be cancelled, and a full refund will be issued, if BAKED is provided with 48 hours’ notice via email (bakedbyjosephandann@gmail.com), prior to the delivery date scheduled.

  • What if my order is damaged?

    Whilst we do what we can to minimize any damage, it is possible some damage may occur. In the rare instance this happens please contact us via email(bakedbyjosephandann@gmail.com) and we will try and provide a solution.

Delivery terms continued

  • During instances of higher than usual volume, processing times are subject to change.
  • Shipments that are returned due to incorrect information will be subject to a $10 redelivery fee.
  • We are not responsible in the event the business is closed or if the recipient is not available to receive the package when delivered.
  • We cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package. 
  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates, if we see that these delays may be possible, we will contact you to change/discuss your order.

Returns


  • All online orders are final and non-refundable. We do not offer refunds/exchanges based on customer flavour preference.
  • Due to the perishable nature of our products, BAKED does not accept returns.
  • Circumstance pending, BAKED will issue a credit or re-send.
  • If there is an issue with your order, please contact our Customer Service Team(bakedbyjosephandann@gmail.com) WITHIN 24 HOURS of when the package was received, and we will make every effort to make sure you are happy with your order. 
  • For damage claims, we require pictures of the external packaging box and the damaged product.
  • Shipping fees are non-refundable.
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