Shipping policy & FAQ
welcome to baked delivery
Hi there! Here you'll find all the details about our local delivery service and a handy FAQ. It's important you familiarise yourself with our terms prior to engaging our delivery services.
Currently we deliver to selected Ipswich LGA suburbs. At checkout you will be notified if you reside outside our delivery area.
Deliveries regularly take place between Thursday & Friday excluding public holidays.
Cutoff for next day delivery is 12pm the day prior.
Delays may occasionally occur, due to heavy traffic or road work, however we will do our best to deliver close to the time-frame specified.
We are unable to specify an exact time for delivery, as all delivery drivers must follow a specific route to deliver all orders on time.
Please Note: We are unable to prioritise any delivery addresses, under any circumstances.
We charge a $10 flat rate to any suburb in our delivery area.
If someone is not there to accept the product, it will be left at the front door (if it is safe to do so) and you will be notified via email tracking.
You will receive a tracking link that will provide you with contact to your delivery driver, in here you will be able to direct your driver to leave your product wherever you would like on your premises or with a neighbour.
We do offer delivery to all of the above. However, we do not recommend sending orders to locations that are unavailable to accept the delivery up to 5:30pm.
We cannot, under any circumstances, accommodate deliveries to a specific time.
Absolutely! You will receive tracking on the day of delivery as soon as your delivery driver picks up your order and begins their dispatch route.
Yes. You can add any delivery notes to the driver via tracking link, which you will receive on the day of your scheduled delivery.
Whilst our products are best consumed on the day of delivery, our products are safe to be consumed up to 4 days from delivery.
Some of our products do contain nuts. We do use a wide variety of nuts in many of our products. If you have allergen concerns our recommendation is not to order our products.
We use products containing gluten in our kitchen and whilst we try to limit cross contamination the possibility of trace gluten is possible in all products even those, we do not add gluten too. If you have allergen concerns our recommendation is to contact us before placing your order for advice.
All orders and payments are processed via our website.
Orders can be cancelled, and a full refund will be issued, if BAKED is provided with 48 hours’ notice via email (bakedbyjosephandann@gmail.com), prior to the delivery date scheduled.
Whilst we do what we can to minimize any damage, it is possible some damage may occur. In the rare instance this happens please contact us via email(bakedbyjosephandann@gmail.com) and we will try and provide a solution.
Delivery terms continued
Returns
Testimonials
KATIE WADE
★★★★★
BEST Macarons available. I have had these countless times and every time they are AMAZING.
MICHELLE JOHNSON
★★★★★
Great service, fast delivery and the most amazing mouth watering treats you will ever eat. Thanks for all your yummy treats.
LEANORA DONNELLY
★★★★★
Absolutely divine. The treats from BAKED are exceptional. You wont regret anything ( apart from the gained inches on your waistline as you cant stop at just one).
We love creating tarts, artisan breads, macarons, cakes, and other sweet treats for our local Ipswich community.
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